Cancellation & Refund Policy
This policy explains how to cancel a Helm subscription and when refunds are available. Helm sells paid subscription plans that unlock Helm's full feature set (multi-account, the AI agent, and advanced search and triage).
1. Cancelling your subscription
You can cancel at any time from your account settings or by emailing us at support@houndcode.com. When you cancel, your plan stays active until the end of the current billing period, and it will not renew after that. We do not charge a cancellation fee.
2. Refunds
If you are not satisfied with a paid plan, you may request a refund within 7 days of your initial purchase. Approved refunds are issued to your original payment method through Razorpay.
The following are generally not eligible for a refund:
- Renewal charges, where the renewal was not cancelled before the billing date;
- Requests made after the 7-day window above;
- Accounts suspended or terminated for breach of our Terms.
3. How to request a refund
Email support@houndcode.com from the address associated with your account, with your order/transaction reference and the reason for the request. We aim to respond within 2–3 business days.
4. Processing time
Once a refund is approved, it is initiated immediately on our side. Razorpay and your bank typically take 5–7 business days to credit the amount back to your original payment method.
5. Contact
For any billing question, reach us at support@houndcode.com or via our Contact page.